Sutherland Global Walkin Drive For Freshers/Exp On 1st to 11th Nov 2016
Sutherland Global Walkin Drive For FreshersDesignation : Associate/Senior Associate
No Of Positions : Multiple
Qualification : Any Graduates
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Experience : 0 - 5 years
Location : Chennai
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* Upcoming Chennai Walkin Drive
Salary : Rs. 2,00,000 - 4,00,000 P.A.
Job Description :
- Resolving logs received at Customer Service related to Oral Correspondence.
- Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
- Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by calling ,sending an email.
- Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
- Key operational deliverables will constitute:
- Provide higher first transaction resolution for all queries requests and complaints received.
- Good Communication Skills.
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Company Profile :
Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals.
Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization.
Apply Mode : Walk in
Also Read : This Week Walk in Drives
Walk In Date : 1st November to 11th November 2016
Walk In Time : 10 AM
Also Read : Sutherland Global Upcoming Walk in Drives
Interview Venue Details :
Sutherland Global Services Velachery office,
No 45A Velchery Main Road,
Behind Vijayanagar Bus stand,
Sutherland Global Walkin Drive For Freshers/Exp On 1st to 11th Nov 2016 Reviewed by hanimi on 01:25:00 Rating: