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Company Name Mphasis

Designation : Associate/Senior Associate

No Of Positions : Multiple

Qualification : Any Graduates

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Experience : 0 - 1 Year

Location : Pune

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Upcoming Pune Walkin Drives

Salary : As Per Industry

Job Description :

  • Good Communication Skills.
  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs 
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. 
  • Update users about request status and close request when users are satisfied with solutions 
  • Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. 
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Recruitment Process :
* Interview

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Company Profile :

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. 

Apply Mode : Walk in

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This Week Walk in Drives
Mphasis Job openings In Pune

Walk In Date : 
25th Nov to 2nd Dec  2016

Walk In Time : 10 AM to 4 PM

Also Read : Mphasis Upcoming Walk in Drives

Interview Venue Details :

EON free zone, 
Cluster C, Ground floor, 
Kharadi, Pune 411014.
Mphasis job openings for Freshers : Mphasis job openings for Freshers : Reviewed by hanimi on 03:50:00 Rating: 5
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