American Express Walkin Drive For Freshers On 20th July to 31st December 2016

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American Express Conducting Walkin Dive for freshers in Gurgaon Locations. American Express Hiring for Voice & Non Voice Process Candidates on Willing and hard working candidates should be going to Walkin Interviews on sechedule date and venue

American Express Walkins Drive For Freshers 

walkinsDesignation : Voice & Non Voice Process   

No.Of Openings : 16

Qualification :  Any Graduates

Also Read : Latest Jobs in Any Graduates

Experience : 0 - 5 Years

Location : Gurgaon

Also Read :
  Upcoming Gurgaon Walkin Drives


Salary : As Per Industry

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Job Description : 
Overview of the Business:
At American Express, we serve customers, not transactions. Were widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential.

Job Responsibilities: 
* Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
* Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
* Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
* Grow and nurture customer relationships on every interaction that results in measurable Customer value
* Document necessary account information and offer custom solutions that benefit the customer.
* Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
* Balance customer interests with the interests of American Express
* Deliver Employees, Customers and Shareholder metrics as per goals
* Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
* Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.
* Candidate should be open to work in India time nights shifts as we have a 24/7 work environment.

Recruitment Selection :
Desired Profile :
Experience Required:
Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.

Skills Required:
Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
Strong written and verbal communication.
Analytical mind & attention to detail.
Knowledge of Amex card product would be preferred.
Demonstrated consultative experience, ability to influence, resourceful. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Education:UG -Any Graduate - Any Specialization, Graduation Not Required 
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required 
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile :  
American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide-combined with our leading edge marketing, information management and rewards capabilities-enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work "Hall of Fame".

At American Express, we serve customers, not transactions. We're widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential.

Apply Mode : Walk in

Also Read : This Week Walkin Drives

Walk In Date : 20th July to 31st December 2016


Walk In Time :  11:00 AM


Walk In Venue :
1. Address: 
BF-1 , 
3rd floor , 
Above HDFC bank nearest metro Tagore Garden gate no-1, 
New Delhi -110027 
HR - 9899891213 

2. Address: 
E-2/7-8 Second Floor, 
Near Subway, 
Above VLCC, Main Market, 
Malviya Nagar, 
New Delhi. 110017 
HR - 8744066136 

3. Address: 
Flat - 23, 
4th Block, 
Shankar Market, 
Near Fire Station, 
Connaught Place,
New Delhi 110001,
HR - 8512005706 

Note: Interested applicants may walk-in to our Express Recruiting Center between Monday to Saturday along with a hard copy of resume and two passport size photographs.

Also Read :  American Express Upcoming  Walkin Drives

American Express Walkin Drive For Freshers On 20th July to 31st December 2016 American Express Walkin Drive For Freshers On 20th July to 31st December 2016 Reviewed by Ramesh Reddy on 21:46:00 Rating: 5
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