Thomson Reuters India Walkin Drive For Freshers On 18th June 2016

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Thomson Reuters India Walkins Drive For Freshers

Designation :  Order Management Specialist / Order Fulfillment Specialist

No Of Positions :  Various

Qualification : Any Graduates

Look For  More  BE/B,Tech , ME/M.Tech  , B.Sc & BCA Jobs

Experience : 0 - 3 Years

Location : Bangalore

See More  Walkins in Chennai, Hyderabad , Kolkata , Delhi , Mumbai .

Salary :  1,00,000 - 3,00,000 P.A

Industry: Others

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Job Description : 
Location: Bangalore

Project Summary and Position Overview:
The Customer Administration (CA) provides the order management- order processing administration, Credit Management, billing and collections function for Thomson Reuters.
The Bangalore Customer Administrations purpose is to work with other regional Customer Administrations in Geneva, London, St. Louis and Sydney to provide order management support for our customers. The Customer Administration also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we manage the internal order process to help improve our service to customers.

Job Description Duties and Responsibilities:

Important Note : This isn't a typical call center role.

1.Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
2.Escalate all delays to internal groups as appropriate
3.Take responsibility for selected customer related tasks within the allocated customer portfolio and other assignments as requested by the team leader - this will include Daily Contact Management and the maintenance of standard names
4.Manage internal customer queries and communication in a professional and service-minded manner ensuring that resolution is provided even if not directly within own brief
5.Work as a team to ensure that internal and external customer's requirements are met - attend team meetings; discharge actions in a timely manner and follow up
6.Take responsibility for CRM data quality in accordance with agreed standards and processes. This includes the maintenance of account hierarchy
7.Resolution of reconciliation discrepancies in conjunction with Data and Compliance
8.Collaborate with and support locally based Order Management Specialist in the regional COMCs in APAC, EMEA and RAM as appropriate for the role.
9.Provide order processing for In-house permissioning.
10.Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
11.Collaborate with Data & Compliance teams to monitor and resolve and order processing errors
12.Support the regional COMCs for any ad-hoc projects which require additional order process support on the specialist permissioning systems
13.Meet agreed volume, service and quality targets
14.Provide assistance and mentorship to new recruits and less experienced members of staff
15.Be prepared to work abroad on job rotation and knowledge transfer for short periods.

Important Note:
1.Candidates should be flexible working in night shifts.
2.Should possess excellent communication,  written and verbal.
3.Preferably immediate joiners.

 Desired Candidate Profile :
UG: Any Graduate - Any Specialization, Graduation Not Required
PG:Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
Also Read As : 

Company Profile :  
Thomson Reuters India Pvt Ltd
Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries. More information about Thomson Reuters and its financial performance can be found on

Apply Mode : Walk in

Walk In Date : 18th June 2016

Walk In Time : 09:00 AM to 11:00 AM

Walk In Venue :
Divyasree Technopolis,
36/2 & 124,
Yamlur Main Road,
Varthur Hobli,
Old Airport Road. Room Ground Floor

Contact person : Vikram Roy

Got queries ..? Connect with in Twitter @vikramroy
Thomson Reuters India Walkin Drive For Freshers On 18th June 2016  Thomson Reuters India Walkin Drive For Freshers On 18th June 2016 Reviewed by Unknown on 00:25:00 Rating: 5
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