Citi Bank Walkin Drive For Freshers On 8th to 10th June 2016

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Citi Bank Walkins Drive For Freshers

WalkinsDesignation : Freshers

Qualification : Any Graduates

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Experience : 0 - 3 Years

Location : Chennai

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Salary : INR 2,50,000 - 4,00,000/-

Industry : Banking / Financial Services / Broking

Functional Area : ITES , BPO , KPO , LPO , Customer Service , Operations

Job Description :

Applicants should be open for rotational shifts.

Role Outline/Job Summary:Handle inbound calls for credit cards and render accurate customer service to Citibank customers.

Objectives: Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided.

Core Responsibilities:
Ensure Customer service excellence by:
1.Displaying complete onus to the customers query/problems
2.Delivering service with requisite Courtesy and Accuracy
3.Nil Defects (100% adherence to product and process)
4.Ensuring Nil Customer complaints
5.Ensuring excellent SLS scores
6.Escalating/highlighting customer problem incidences
7.Adherence to service and sales compliance
8.Cross Selling/upselling on set products (assets and liabilities products)
9.Ensuring Process efficiency by achieving set targets of call quality

Desired Candidate Profile :
Education :
UG: Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile:
Citibank India is an Indian private sector bank headquartered in Mumbai, Maharashtra. It is a subsidiary of Citigroup, a multinational financial services corporation headquartered in New York City, United States. The Indian Headquarters are at Bandra Kurla Complex, a hub for multinational corporations in Mumbai.

Apply Mode : Walk In

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Walk In Date :  8th to 10th June2016

Walk In Time :  10:30 AM to 12:30 PM

Walk in Venue  : 
Citibank, No 148,
10th Floor, Acropolis,
Next to Savera Hotel, R K Salai,
Chennai - 600004.

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Placement Papers : Click Here
Citi Bank Walkin Drive For Freshers On 8th to 10th June 2016 Citi Bank Walkin Drive For Freshers On 8th to 10th June 2016 Reviewed by Unknown on 22:37:00 Rating: 5
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