Aricent Walkin Drive For Freshers On 11th June 2016

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Aricent Walkins Drive For Freshers

Designation : Sra(service Request Administrator)

No Of Opening : 10

Qualification : Any Graduates

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Experience : 0 - 4 Years

Location : Gurgaon

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Salary : Best In Industry

Industry : IT-Software / Software Services

Functional Area : ITES , BPO , KPO , LPO , Customer Service , Operations

Job Description :
Job Profile:
1.Primarily follow up on the cases on a timely matter.
2.Contact the unresponsive customers when they are pending on the case.
3.Contact the engineers when they are pending on the case or if the customer requires their attention.
4.Close the cases that are ready to close, as well if the customer or engineer requests the closure.
5.Appropriate follow-ups, increasing the customer satisfaction.
6.Reducing the backlog size keeping a healthy backlog.
7.Communicate on a daily basis with TAC engineers via phone, chat messages or using regular emails to negotiate immediate actions on cases to ensure proper priority is given to closure status.
8.Instant response to customers emails or requests. Also, return phone calls as soon as possible.
9.Process all updates, closure requests, emails, etc, those are sent to the SR administrators during the day.
10.Register each reviewed SR in the database. Review cases scheduled for follow up, closure, etc, and schedule next revisions.
11.Deliver a weekly report for all case-activities performed during the period of time

Contract to hire Role
Only For Female candidates
Shift: US fixed Shift (5:30 PM - 2:30 AM)
Free pick up and drop
Five Days Working
Job Location - Gurgaon

Desired Candidate Profile :
Education :
UG -Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Minimum Experience 0 to 4 Years
Academic and Training Requirements
Only For Females
Any Graduation Degree
Excellent oral and written communications skills in English.
Fresher or Customer Service oriented with previous background on customer service.
Time Management Skills.
Schedules flexibility

Company Profile :
Aricent is the world's #1 pure-play product engineering services and software firm. The company has 20-plus years experience co-creating ambitious products with the leading networking, telecom, software, semiconductor, Internet and industrial companies. The firm's 10,000-plus engineers focus exclusively on software-powered innovation for the connected world.
Based in San Francisco, frog, the global leader in innovation and design, is part of Aricent. The company's key investors are Kohlberg Kravis Roberts & Co. and Sequoia Capital.

Apply Mode : Walk In

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Walk In Date : 11th June 2016

Walk In Time : 11:00 AM to 3:00 PM

Walk In Venue : 
Aricent Technology,
Tower 5,
Unitech Infospace,
Tikri (Near Subhash Chowk),
Sohna Road, Sector. 48,

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Placement Papers : Click Here
Aricent Walkin Drive For Freshers On 11th June 2016 Aricent Walkin Drive For Freshers On 11th June 2016 Reviewed by Unknown on 23:27:00 Rating: 5
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